The first of your rights as a patient of Antoine Lacassagne Center is to be treated in the best conditions of quality and safety.
Beyond this essential requirement, one of our priorities is respect for patients’ rights.
Everyone has the right to be informed about their state of health. This information must be understandable. It concerns treatments, risks and possible side effects.
Confidentiality of all information concerning you (professional secrecy), respect for your privacy and your religious beliefs will be ensured.
You may at any time request that your presence at Antoine Lacassagne Center be disclosed to people of your choice.
You can appoint a person of trust who can, if you wish, attend medical interviews with you to help you in your decisions. This person, who may be a relative, a loved one or your long-standing family doctor, may be consulted by your doctor should you not in a position to express your wishes and can be speak on your behalf. Professional secrecy can be lifted for this person although he/she will not have access to your file.
Law No 2005-370 of April 22nd, 2005 relating to the rights of patients at the end of life allowing any adult to write a handwritten letter (name, first name, date and place of birth, and signature) giving advance directives in the event that they may one day be unable to express their wishes. The advance directive is a written document by which a person makes his wishes known, in particular for situations where termination, limitation or continuation of a treatment is envisaged. The Ministry of Health, by order of August 3, 2016, has defined a model letter to help you clearly define your wishes.
This information will be taken into consideration by your hospital doctor and we suggest you give him a copy at your arrival. You can also give the letter to a relative or a person you trust.
More information here
HOSPITALIZED PATIENT’S CHARTER
The full version of the charter in French, English and Braille as well as a summary (translated into seven languages and Braille), is available on the website: As well as by following this link.
We remind you that the principle of secularism applies in health facilities to patients and their relatives. Indeed, the expression of religious convictions must be limited to the neutrality of the public service and the imperatives of public order. Everyone can practice their religion (contemplation, presence of a religious minister, food, freedom of action and expression, funeral rites …) within the constraints of the good functioning of the Centre. The expression of this freedom must not hinder that of others: it must not interfere with the rest of the sick (noise, ostentatious manifestations, proselytism …). It must remain compatible with the administration of medical care and with rules of hygiene and safety.
In accordance with medical ethics and except in cases of emergency, no medical act or treatment can be performed without your free and informed consent. In order for you to make decisions about yourself with the best possible understanding, the medical and nursing team is responsible for providing you with all the information relating to your health. This information is confidential. This information and your agreement will be recorded in your file. The information is given during an individual interview with your doctor. If you are not in a position to give consent, the health care team will ask for the trusted person you have designated. You have the right to withdraw your consent at any time by informing the medical team. You can choose not to be informed, in which case, you must tell the doctors who follow you, so that this request is registered in your file. You have the right to refuse treatment, surgery or proposed care. Should you leave against medical advice, you will be informed by the doctor of the risks incurred due to your state of health. You will have to sign a document stating your refusal of the proposed care. A copy of this document will be inserted in your file. However, the administrative exit formalities will still have to be carried out.
ACCESS TO MEDICAL FILE
(Article L.1111-7 of the Public Health Code)
Upon written request, with a copy of both sides of an ID document, you can access your medical file directly or through your designated doctor.
You will have to pay the cost of copying and posting. On-site consultation is possible and free. The information will be made available within a minimum of 48 hours (excluding weekends and holidays) and a maximum of 8 days. It will take 2 months if your file is older than 5 years.
The shelf life of the paper file is at least 20 years.
For minors or adults under guardianship, this right of access to the medical file is exercised by their legal representatives with parental authority or guardian. The protected person may, however, request that access be possible only through a physician.
In the event of death, the legal successors of the patient (rightful claimants) may request access to his/her file to either know the cause of death, defend the memory of the deceased or assert their rights. In this case, the request must be justified. You can refuse your beneficiaries access to your file, inform the medical team. In all cases, identity and supporting documents will be required.
Employees of the Center and IUFC are bound by professional secrecy and confidentiality. They will ensure that your privacy is respected throughout your stay.
COMPLAINTS AND CLAIMS, PRAISE OR PROPOSALS
If you encounter difficulties during your stay, you can help us improve the quality of our support by:
- meeting with the health unit
- asking to meet the doctor responsible for the unit
- requesting an appointment with the Director General or the Director of Care
- reporting your remarks in the exit questionnaire that can be placed in one of the boxes located in each unit
- sending a letter for the attention of the Director of Antoine Lacassagne Center or the President of the Commission des Usagers (CDU).
General Management (Bldg A – 5th floor)
33 avenue de Valombrose – 06189 Nice Cedex 2
04 92 03 15 05 / 15 03
Your stay implies respect for individual freedoms. Our institution undertakes to respect, under the control of the National Commission of Data Protection, total confidentiality about the nominative information which you communicate.
The Law of January 6, 1978 provides that you may exercise a right of access to the contents of these data in order to rectify them, or to complete them by contacting the General Management of the Center.
You also have the option to request non-communication of your data for statistical evaluation purposes or analysis of practices.
Medical knowledge continues to grow, thanks to biomedical research. The Center’s doctors who participate in this research, will be able to offer participation in a study on a new drug or treatment requiring specimens or specific examinations in order to establish a benefit / risk balance.
These studies are carried out in accordance with the law of 9 August 2004-806 relating to Public Health Policy (Article L. 1121-1 to 1126-7 of the French Public Health Code).
They received a favorable opinion from the Committee for the Protection of Persons (CPP) and are authorised by the French Agency for Safety of Health Products. They are carried out in accordance with the regulations relating to the National Commission for Information Technology and Liberties (CNIL), decision of 5 January 2006 approving a reference methodology for the processing of personal data operated in the context of medical research (OJ of 19 February 2006).
You will be informed in advance and your written consent will be required. This agreement will entail no obligation on your part and you are free to terminate it at any time, without this being detrimental to the quality of your care.
AUTHORIZATION OF CARE BY TRAINEES
Medical or paramedical trainees supervised by the Center’s professionals may be involved in carrying out your care.
You must have a blood transfusion. In accordance with the regulations, your doctor at the Center will inform you about the benefits and risks, and will obtain your consent. You will be given the necessary recommendations for follow-up that can be carried out in collaboration with your doctor.
The Hemovigilance and Transfusion Safety Committee of the Center ensures the respect of transfusion practices.
THE FIGHT AGAINST INFECTIONS ASSOCIATED WITH CARE
Infections associated with care include nosocomial infections (occurring during hospitalization) and infections contracted during care outside the health facility (city office, home care, etc …). They are caused by microbes (bacteria, viruses, parasites or fungi) that can be transmitted by healthcare personnel or the environment. However, the patient, weakened by the treatments, is infected most of the time with his own germs.
As a Center for the Fight Against Cancer, Lacassagne makes the prevention of healthcare-associated infections a priority. The Nosocomial Infections Control Committee defines a policy and an annual action program (see appendix), which is implemented by the Operational Hygiene Team.
To avoid risk of transmitting disease with hands, Lacassagne uses products compliant with the standards in force, makes HAS distributors (hydro-alcoholic solution) generally available, harmonizes and updates training of carers, encourages all professionals to follow the “Zero jewels” rule, to encourage the use of HASs by staff, patients and visitors, to assess the respect and quality of hand hygiene and to widely communicate the results of these assessments.
The fight against nosocomial infections is everyone’s responsibility! Also, you are invited to wash your hands several times a day especially before meals and after going to the bathroom.
You can also use the HAS distributors at the entrance of rooms and in the common areas of the Center.
The commitment to the fight against nosocomial infections contributes to improving the quality and safety of care provided to you. In each unit, the healthcare team is at your disposal to answer your questions.
Hospital Hygiene Operational Team
04 92 03 15 29 – 04 92 03 15 42
In accordance with decree n ° 2016-726 of June 1st, 2016 relative to the commission of health establishment users, a Users Commission has been set up within the establishment (UC).
Role of the UC
– Ensures user rights are respected and assists, in particular, with studying medical and non-medical complaints, and the follow-up given to them.
– Participates in the development of policy within the establishment with regard to reception, care, information and the rights of users.
– Takes on board any subject relating to quality and safety policy, makes proposals and is informed of the follow-up.
– Participates in the organization of care pathways as well as with quality and safety policy drawn up by the Medical Establishment Conference.
– Is informed of serious adverse events * and corrective actions taken by the institution to address them.
– Collects and analyzes observations of volunteer associations in the institution.
– Proposes a project of users expressing their expectations and their proposals after consultation with user representatives and voluntary associations.
Secretariat of the UC
In accordance with the provisions of article R 1111-92 and following the Code of Public Health, you can express your grievances orally by making an appointment at the secretariat of the UC. Phone 04 92 03 15 33 between 9am and 5pm Monday to Friday
They will organize an appointment with the medical or non-medical mediator of the UC who will meet you as soon as possible in order to assist you.